Open For Business
How GoggleboxTech will help keep you safe
Updated 26 Mar 2020
Updated 18 Apr 2020
GoggleboxTech is still open for business! You can still turn to us with your computer and television problems – we are not required to close. However, to keep both our households safe, we shall operate as follows:
- We will avoid entering your home if at all possible, but outside work can still take place.
- Consideration will be given to how essential a visit is. For example, if you cannot receive one of the main channels and have no other means of viewing, or cannot use broadband, that would be classed as essential work.
- If entering the house is unavoidable, please stay in a different room, and always keep 2m distance.
- If appropriate we will wear single use gloves and a mask during our visit.
- We are still accepting computer repairs etc.
- We will arrange the handovers so that no contact need take place.
- Computers will be disinfected before handovers. Customers should still disinfect the machines upon return and wash their hands. Use a screenwipe on the screen and avoid touching it for 72 hours.
- As far as possible, all support and assistance for PC and TV issues will be carried out by phone. Screen sharing may also be used as necessary. A small charge will be made for any issue taking more than 10 minutes. Thank you for your understanding.
Tradespeople are not currently on the list of non-essential businesses and premises that the government says must shut.
That said, the government has banned public gatherings of any more than two people. An exception is made where the gathering is essential for work purposes, "but workers should be trying to minimise all meetings and other gatherings in the workplace".
If tradespeople need to be called out to your home, keep 2m apart and wipe down surfaces before and after their visit.
For computer repairs, please follow this protocol:
- Arrange with me on the phone when the delivery or pick up is to take place at your home.
- If I am picking up, I will knock on the door and retreat 2m.
- You will then place the computer outside the house, or if it is raining, on the doorstep. If it is a desktop, I just need the box – no wires, mice etc. If it is a laptop, I also need the charger.
- I will disinfect the computer while wearing single use latex or vinyl gloves and take it away.
- I will disinfect the computer prior to return, and after that only handle it while wearing single use latex or vinyl gloves.
- I will knock on your door and place the computer in front of the door then retreat 2m.
- As a further precaution, you should disinfect the machine before taking it into your house, or use gloves and avoid touching it for 72 hours. (A laptop would only need the outside doing again – never use alcohol-based cleaners on the screen.) If that would cause difficulty, let me know and I will come prepared to disinfect again.
- If you need help to plug the box back in, I will provide guidance. I suggest you note carefully where each wire came from when you unplug it. A photo on your mobile phone might help afterwards!
- If possible, please give me your email address so I can send an electronic invoice or receipt. You may pay online or by bank transfer at your branch. If you pay by cash or cheque, please put your payment in an envelope, as infection is unlikely to be passed on via paper.
- Depending on the work done, you may need some assistance with using your computer. This will take place by telephone once I have returned home and you are in front of the screen, and with the help of any information sheets I can provide.
Our protocol is in line with government guidance that all unnecessary contact between people should be avoided and a minimum distance of 2 metres (6.5 feet) maintained. The virus is not picked up from the air unless you inhale droplets from someone’s sneezing or coughing, but can be passed on through touching something an infected person has been in contact with and then touching your face (eyes, nose or mouth). The virus can survive from 2 hours to 9 days on a hard surface such as metal, glass or plastic, though the risk is low after 72 hours. That is why I will disinfect all such surfaces using appropriate cleaners to wash off any germs without damaging the surface in question. Once the inside of a laptop has been cleaned and closed, only the outside might get contaminated on the journey.
Soft surfaces like card and paper are not thought to be a risk.
Update: a team in the US has said that the virus may be active on card for 24 hours, though the scientists don't know whether it would be sufficient to cause an infection. The consensus seems to be still that absorbent surfaces become safe quite quickly.
We look forward to continuing to serve you, and if you have any questions, don’t hesitate to email or phone.© Andrew Rowland 2020
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